Alder Men's Wood Watch

We have a 30-day return policy. Customer needs to contact us within 14 days of delivery and ship the item(s) back within 30 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

• Custom or personalized orders
• Items on sale
• gift cards

To start a return, you can contact us at support@vertmaxdesign.com.

Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, except for the following periods of time each year:

• from November 23 to November 30.
• from December 5 to January 1.
• from February 4 to February 14.

instructions on how and where to send your package will be given as well. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@vertmaxdesign.com.

Conditions of return

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at support@vertmaxdesign.com.

VertMax Design offers secure payment methods and you can choose to pay with Visa, Mastercard, Maestro, American Express, Discover, Diners Club International, Paypal, JCB, or Apple Pay.